Monday, July 7, 2014
Hit this bug during a UCCX upgrade from 8.5 to 10.5
Basically you need to be sure when using JTAPI that your common device phone profile does not have IPv6 Addressing enabled, otherwise JTAPI will try and use IPv6 by default. This can cause error messages such as:
"Login failed due to a configuration error. Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the administrators guide"
Another thing that can cause this issue is extension mobility, so if your sure your phone is associated to the user etc, check your common device profile for IPv6 addressing mode as well as checking for Extension mobility