I am still studying away for my CCIE Voice as always (got a CME volume 1 lab tomorrow so i will see how that goes!)
Along my way of studying i found a VERY useful little feature thats easy to enable called
Direct Station Select
Basically what it means is if a user has someone on the phone and they want to transfer them to an extension, if they have that extension as a speed dial (which, if they have an expansion cart they probably will) all they have to do is click that speed dial! And CME knows to send them there.
Very useful feature! Enabled easily with:
conf t)# telephony-service
A few other cool things I have seen that I will put together for another blog post!
Until next time